Front Desk
A receptionist that never clocks out.
Front Desk is an AI phone receptionist that Chaffinch Systems builds, tunes and watches for you. It answers in English or Spanish, speaks in your office’s name and follows your rules for what is urgent.
What it handles
- Calls after hours, at lunch and on the days you’re closed.
- Overflow when every line is busy.
- Messages, with a text summary of each call.
- Bookings into a shared calendar.
- Urgent calls, sent to your on-call person by text or transfer.
Plans
Front Desk
$399 a month
$750 one-time setup
Answers after hours or overflow, takes messages, books into a shared calendar and texts call summaries.
Up to 1,000 minutes a month
Front Desk Plus
$599 a month
$1,500 one-time setup
Everything in Front Desk, plus booking straight into your scheduling or practice software, where that software allows it. I check yours before you sign up.
Up to 2,500 minutes a month
- Monitoring and monthly tuning are included.
- Over the cap, minutes are $0.35 each. If you keep going over, we move you up a plan.
- Month to month, with 30 days’ notice to cancel.
How setup works
- A free call.
We go through how your phones run today and what an urgent call looks like for you.
- Tuned to your office.
Your greeting, your questions, your calendar and your rules for who gets woken up.
- Your calls go to it.
After hours, overflow or both. Your number stays the same.
- Watched and adjusted.
I review calls each month and tune what it says and does.
Packaged for your trade
- Home servicesHVAC, plumbing, locksmiths and towingThe no-heat call at 2 a.m. reaches your on-call tech, not voicemail.
- Dental and health practicesDentists, chiropractors and other small practicesThe new patient who calls at lunch, or on a Friday, still gets booked.
- Tax and accountingTax preparers, enrolled agents and CPAsJanuary through April, every caller gets an answer and a slot.
- Aerospace and defense suppliersMachine shops and parts makers with controlled dataPrivate AI that runs in your building, planned around the rules you already follow.
Want to hear how it would answer your phone? That is the first call.